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| Top Issues/FAQs | QuickStart Guide | Installation Guides | What is a Hard Drive...? Mac Basics | ||
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FAQs and top Support Issues by category |
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Payroll Series: This Week's HOT FAQs!
ATTENTION PRINT & MAIL CUSTOMERS: No Internet Access on the computer that runs your payroll software? Payroll updates are now available on CD for $14.95. Call Aatrix Sales for more information. 1-800-426-0854 UPDATED 29 April 1231 CDT
The hottest current issues and questions for Top Pay, Ultimate Payroll, Tax Tables, and Year End. Updated LIVE as soon as they come in. These issues will also appear in the regular sections below, but check here first for the latest. For more support FAQs on older versions of Payroll Series software, please go to MyAatrix and log in with your email address and customer number. The Knowledge Base has extensive Q&A on previous versions (v14 and earlier) of this product. NOTE: Payroll Series v16 products REQUIRE OS 10.2 or GREATER to function correctly. |
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Payroll Series Program FAQs
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Upgrade and Installation Issues answers to your questions about Unlock Codes, Error Codes, Flashing Screens, Support charges, and more! UPDATED 29 April 2006 1604 CDT HOT TIP: Version 15.3 and 16 Users: DO NOT MOVE any Aatrix program files from the locations they are installed. The Aatrix Top Pay, Paycheck, Ultimate program folder MUST be in the OS X Applications folder, and the Aatrix Top Pay, Paycheck, or Ultimate documents folder MUST be in your OS X User Documents folder. Many problems are being caused by users moving files to different locations. Please do not move your files from the locations to which the program installs them. |
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Help for Mac users What is a Mac Desktop? Where is my hard drive? What version of Mac OS am I running, anyway? Basic stuff you want to know but are afraid to ask, complete with screenshots. |
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Year-End and W2 Issues Processing W2s, eFile, Form 941, Tax Table issues, and more. UPDATED 13 march 2006 |
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eFile FAQS To eFile with the Aatrix eFile service, you must have a Macintosh computer with OS 10.2 and higher, an Aatrix Series Payroll Product version 16 or higher, and an Internet connection. eFile is a subscription enrollment service. Please visit efile.aatrix.com for more information. |
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NEW! For Payroll 16 Users! HTML editions of current and past Support newsletters, full of tips, tricks, and tidbits. | ||
| Doc Home :: System Reqs :: Mac Help :: HOT FAQs :: TopPay/QB :: Printing FAQs :: Year End :: Payroll Series :: Install/Upgrade | ||
