This Week's Hot FAQs FAQs appear more or less in the order in which they are posted, newest at the top. These FAQs may also be repeated on their Category page (printing, Year End, etc.)

Q I was doing payroll and by accident I recorded two checks -- or I recorded a check for an employee who should not have been paid--and need to delete the check from the program. How do I do that?

A In the Employees' tab window of the payroll program, select the employee in question. Click the the Pay History button (looks like three little blue checks) in the toolbar across the top of the screen. In the Pay History screen, locate the SELECT CHECK DATE popup (above the Net Pay box) and select the date of the check that needs to be deleted. Then, click the Delete Check icon (a trash can) on the toolbar. Verify the Delete options in the alert screen that displays and then click Continue to delete the check from the program.

Q I am using Version 16. i noticed that I did not receive an e-mail telling me the quarterly updates were available at the end of the quarter. Why did I not receive notification?

A Version 16 updates from within the program, eliminating the need to go to MyAatrix to download updates. Therefore, no e-mail is sent to customers using version 16. Version 16 generates a message box on program launch that asks if you want to connect to the Internet and check for updates. If you have turned this feature off, you can go to the Internet menu when the program is open and select Check For Updates. We recommend that AT A MINIMUM checking for updates at least once a quarter.

Q I have a deduction that is not a tax ( medical insurance, pension plan, etc. ) that calculates a negative amount in process payroll. Will this cause a problem?

A Yes, this will cause a problem when posting the payroll checks over to your accounting program. It will also add the negative amount back into net pay. To correct this issue:

1. Highlight an employee that has a deduction calculating as a negative amount.
2. Double-click the erroneous deduction.
3. In the Edit Deduction screen, verify the Calculation Method is correct.
   IMPORTANT: If it is a non-tax deduction, the Calculation Method should be set to Flat Amount or a percentage of the pay. It SHOULD NOT be set to Tax Calculation as this is used only for Federal and State Taxes.

Q I just downloaded and installed by version 16 update from MyAatrix. When I opened the program, I see the message that tells me to check for an update. So, I decided to check and discovered that a new update was available. Another one? What's going on? Why would I have to update AGAIN when I just updated from MyAatrix?

OR...

Q Why does version 16 ask me to check for updates every time I open the program? How often should I check for updates and what is it updating?

A You'll always get e-mail notifications of major updates available at MyAatrix.com. However, we make maintenance updates to the program as needed, which are immediately available through the built-in updater. This ensures that you have the best experience with our software. Yes--it is possible that a maintenance update can be available an hour or so after a quarterly update becomes available at MyAatrix. As for what is being updated: this can be the program itself, or the Taxbase utility that manages the Tax Table information. (Please take notice that updates to the payroll program and tax tables are different from updates to Print & Mail reports.)

If the constant reminder to check for updates is annoying, you can turn it off in program preferences or, by clicking Don't Show This Window Again in the Update screen when it displays. You can use the Reminders feature in your payroll program to set calendar dates for quarterly reminders, since we strongly recommend that you check for updates at least once every quarter.

Q I just purchased the software update plan and received an email from shipping stating that my download is available. Do I need to go to myaatrix and do a download?

A If you have purchased a software update plan and received an email from us stating that a download is available you will not need to go out and install any updates at this time. You would have been emailed a list of unlock codes. At this time all you will need to do is enter in your new unlock code for the print and mail reports.

Q I just received my new unlock code for the print and mail reports, but I do not see where to enter this number.

A When you select a Print & Mail report and then click the Preview Report button, an alert message will display prompting you with several options:When Demo Mode, Subscribe, or Register. Since you have already subscribed, click the Register button, and a screen will open in which you can enter your customer number and the product registration code.

If you have re-subscribed and just have a new code to enter, however, you will not see the alert message. Instead, you must enter your new code by selecting a Print & Mail report, clicking the Preview Report button, and then once the report displays, selecting Company > Enter registration code from the file menu across the top of the screen.

Q I have installed the update to version 16. When I open the program it prompts me to register the Tax Tables and on the screen there is a customer number entered that is not my customer number. I have entered the registration number and get a message that the code is invalid. What gives?

A You need to update your Tax Tables. To do this click past the registration window and open your company. As the program opens if you are prompted to check for updates, click Yes. If you are not prompted to check for updates, once the program opens, go to the Internet menu and select Check for Updates. Just remember that the password that is required is the user password for the computer itself, not a password you may or may not have set up for the payroll program.

Q I have added a new employee, but when I go to the Tax tab of the Employee tab window, I can't see any options in the Filing status column. How am I supposed to select his marital status if I can't see it?

A The first thing you should do is perform an Internet Update ( INTERNET > CHECK FOR UPDATES). This will resolve the problem for future new employees. However, for this employee (and any other recently created with the same issue) you need to follow a few steps:

1. In the PAYROLL ITEMS tab window, click EMPLOYEE LIST SETTINGS (in red).
2. In the list of payroll items, locate the federal and state deductions. (Deduction items are displayed in red text.)
3. Double-click the federal Deduction item (in red). ( Click here for a screenshot.)
4. In the Edit Deduction screen, make sure the Title, Type, and Calculation method are correct, and then click OK.( Click here for a screenshot.)
5. In the Update Payroll Item screen that displays, verify that you want to apply the changes to the item for all employees, and click OK.( Click here for a screenshot.)
6. Double-click the STATE deduction item (in red), and repeat Steps 4 and 5.
7. In the EMPLOYEES tab window, select the name of the new employee from the Employee List, and click the TAX tab.
8. In the Tax section, a popup menu for the filing status should now display. Choose the status and then click the SAVE button on the toolbar.
9. Verify that all your employees have the correct filing status and number of deductions.SEE MORE CURRENT HOT FAQs and FAQs by category at
   http://documentation.aatrix.com/FAQs/index.html

Q I have updated to version 16. I open the program and it asks me to register the Tax Tables. There is a customer number listed and it is not my customer number. When I enter the Tax Table Registration Code it gives me an invalid code error. Has my customer number changed?

A No, your customer number did not change. In order to correct this, follow these steps:

1. Log onto myaatrix.com and download the v16 update.
2. Locate your user Documents folder. If you have a Finder window open, there is a shortcut to this folder in the lefthand shortcut pane. ( See this screenshot for an example. )
3. Open the Aatrix Top Pay, Paycheck, or Ultimate Payroll folder that is inside your user Documents folder (Refer to screenshot in the link above).
4. Open the Tax Tables ƒ folder, locate a file named Aatrix TaxBase.tax, and drag it into the Trash.
5. Next, access the Update that you downloaded and follow the instructions to install the update.
6. Launch your updated program.
7. When you come the the register tax tables screen, enter your customer number and the registration code that you were provided.

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